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Hendon care provider Caring, Sharing & Company Ltd rapped by CQC for failure to report serious incident
A care provider for vulnerable people has been rapped by a healthcare watchdog for failing to report a serious incident involving one of its users.
Care Quality Commission inspectors found that in March, one person was admitted to hospital with a fracture to their left arm after receiving assistance from a Caring, Sharing & Company Ltd carer.
No report was filed with the watchdog so inspectors issued a warning notice to the care provider, in Heriot Road, Hendon, after an unannounced inspection uncovered the breach.
In a report published last week, the CQC criticised the organisation, which provides care for people with dementia, mental health and physical disabilities.
Organisations providing care for vulnerable people are required to report serious incidents to the watchdog in order that it can monitor whether appropriate action is subsequently taken.
The report stated that the manager told inspectors in June that he was not aware incidents of that nature had to be reported.
A retrospective report was filed on July 11, though the CQC went ahead with the warning notice.
Inspectors wrote in the report: “(The delay) meant that important events affecting the health, welfare and safety of the people who use the service were not reported to ensure appropriate action had been taken. In view of the major concerns identified in this outcome, the CQC served a warning notice on the registered manager.”
The Times Series is awaiting comment from Caring, Sharing & Company Ltd.