A pharmacy dispenser has made an emotional goodbye after 40 years serving a small community.
Karen Smith, 59, is a stalwart in Leeming Road, Borehamwood, and has been the go-to person for patients who are feeling unwell.
She began working with Mr Gann at Portland Pharmacy at the age of 16 and hasn't left Leeming Road since - until now.
Karen, who lives in Green Street, says she has some "absolutely wonderful years" but says it is now time for a new challenge.
Karen's daughter Gemma Woods invited the Times down to Metro Pharmacy to surprise Karen on her final day on November 29.
Looking back on 40 years serving the community, Karen said: "All of my customers and patients have been so lovely and that is the saddest thing about leaving. I don't know what I would have done without them.
"I've been a part of people's lives, seen the ups and downs, watched friends grow up and start families. It's been wonderful, absolutely wonderful years."
Borehamwood born-and-bred, Karen joined Portland Pharmacy working with Mr Gann until he retired.
She remained, as Portland became Safedale. Around a year ago, she made the move to Metro.
Karen pictured on her final day with then colleagues Annette Stobart, left, and Joan Pollecutt
But after 40 years, it's now time for a change.
Karen continued: "I won't be moving far - I'll be going to a nearby doctors surgery so I'll still be serving the local community.
"But it's just time for a change. I have lots of happy memories and met lots of amazing people. I know the customers are in good hands here and I know they'll get looked after just fine."
Daughter Gemma, who had a Saturday job at Portland during her teenage years, said: "I'm so proud of my mum. She has taught me all the right things to do.
"She is kind and caring. She's our go-to person if we are poorly."
Karen pictured with daughter Gemma
Pharmacist Vijay Dave, who formed a "formidable partnership" with Karen, is also leaving Leeming Road after around 15 years.
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