When your car develops a problem, you want to take it to a garage you can trust! Many motorists are wary of taking their vehicle to a garage they don’t know - and possibly ending up with shoddy work and a big bill at the end.

So what do motorists want from their garage or workshop? Quality workmanship, top industry standards and the chance to have their say on what they think of the work done are just some of the things motorists look for in a garage. And where can they find all this?

The answer is with the Good Garage Scheme
www.goodgaragescheme.com

With a UK-wide network of more than 2,700 garages, the Good Garage Scheme is dedicated to putting the motorist first. It is committed to maintaining the highest industry standards while safeguarding the interests of motorists through an innovative feedback system.

The Good Garage Scheme was set up as a self-regulatory body for independent workshops and MOT centres throughout the UK to ensure the best industry standards are maintained by its members who adhere to a strict Code of Conduct and offer an Industry Standard Service.

Good Garage Scheme members:
  • Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart
  • Must agree what work needs doing with their customers before it is carried out
  • Work to an Industry Standard Service checklist
  • Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure
  • Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct
The motorist rates the garage

Customer service feedback forms also act as a barometer to the quality of service, giving motorists the chance to provide positive testimonials and comments to monitor customer satisfaction and promote the garage’s business.

A five-star rating system is produced for each member garage on the Good Garage Scheme website, www.goodgaragescheme.com, where motorists’ comments can also be viewed under the garage’s listing and help potential future customers find the best workshop in their area.

Nationally, the Good Garage Scheme receives around 12,000 customer feedback forms every month while member garages that fail to submit any feedbacks are investigated and potentially removed from the scheme.

Anndi Sheppard, Good Garage Scheme campaign manager, said: “Putting the motorist first is at the heart of what the Good Garage Scheme does. With garages adhering to a strict code of practice and a transparent feedback system in place for their customers, it really does create a win, win situation for everyone concerned.

“Self regulation ensures motorists receive the very best and honest service from our member garages and workshops, keeping them on the road cost-effectively and more importantly, safely.”

Good Garage Scheme
4 Parbrook Close
Coventry
CV4 9XY
Email: contact@goodgaragescheme.co.uk
Web: www.goodgaragescheme.com