Capita takeover of Barnet Council services set to claim 130 jobs

Times Series: All smiles: Capita’s group finance director Gordon Hurst and Barnet Council leader Richard Cornelius signing the customer services contract All smiles: Capita’s group finance director Gordon Hurst and Barnet Council leader Richard Cornelius signing the customer services contract

Capita’s takeover of Barnet Council services looks set to claim the jobs of 130 staff who have declined a move to places as far away as Carlisle.

The business processes firm won two contracts to take over the authority’s back office services and core council functions last year under the controversial One Barnet outsourcing sceme.

Capita quickly announced it would be redeploying council departments across the UK to save cash.

Under the customer services contract, Capita has promised savings of £125million over ten years but is moving jobs as far away as Carlisle and Sheffield.

An internal consultation with the 223 affected staff in customer services, IT, and pensions, revenues and benefits has now been completed.

Capita was able to find alternative roles in the borough for 78 employees, while five decided to leave their posts and ten more have taken other jobs at Capita.

But a further 130 remain on course for redundancy and are currently seeing out their notice.

A Capita spokesperson said in a statement: “We will continue to provide career support and training to employees at risk.

“So far ten people have redeployed to other jobs in Capita and we are helping the remaining employees still at risk to find roles in the company where possible, or to find alternative work.

“The customer and support group partnership was set up to reduce costs and improve services to residents in Barnet.

“From the outset, we proposed operational, technology and efficiency changes that would affect how, and as a result where, we deliver some CSG services.

“These changes will deliver value for money to the council and provide a better service to residents.”

The Times Series is awaiting comment on the news from Barnet Unison chairman John Burgess.

Comments (3)

Please log in to enable comment sorting

1:07am Wed 19 Feb 14

Don't Call Me Dave says...

The outsourcing of jobs outside of the Borough demonstrates the ignorance of the people who negotiated the One Barnet contract and those who supported it without bothering to check the details.

There is nothing wrong with the principle of outsourcing, per se, and doubtless the council was employing too many pen pushers anyway. But it should have been an explicit contract term that the remaining staff had to be employed within the borough. The income of staff based in Sheffield will be spent in Sheffield. This will be of little use to traders in Barnet who rely on local residents for their businesses.

This undeniable truth was obvious to everyone except, it seems, the highly paid senior staff and consultants who negotiated the contract terms.
The outsourcing of jobs outside of the Borough demonstrates the ignorance of the people who negotiated the One Barnet contract and those who supported it without bothering to check the details. There is nothing wrong with the principle of outsourcing, per se, and doubtless the council was employing too many pen pushers anyway. But it should have been an explicit contract term that the remaining staff had to be employed within the borough. The income of staff based in Sheffield will be spent in Sheffield. This will be of little use to traders in Barnet who rely on local residents for their businesses. This undeniable truth was obvious to everyone except, it seems, the highly paid senior staff and consultants who negotiated the contract terms. Don't Call Me Dave

1:59pm Wed 19 Feb 14

Clivicus says...

Although it is always awful when staff lose their jobs, I hope that this leads to an improved service. Whenever I've had to deal directly with the council I have found them staggeringly incompetent and lacking in any empathy.

I have dealt with Capita before and found them to be quite professional - one call and any problems/queries have been dealt with.
Although it is always awful when staff lose their jobs, I hope that this leads to an improved service. Whenever I've had to deal directly with the council I have found them staggeringly incompetent and lacking in any empathy. I have dealt with Capita before and found them to be quite professional - one call and any problems/queries have been dealt with. Clivicus

4:41pm Tue 25 Feb 14

Not that Dave, another one. says...

While it is always sad to see people lose their jobs, I think it's wrong to think that local government should be some kind of protected species where employees have the kind of job security for ever that the rest of us, who pay their wages, could only dream of. Especially if the services rendered are not very good, as commented by Clivicus. It is the council's responsibility to provide services, not employ all the residents.
It is only in Eastenders that Albert Square is able to exist in its own little economic cocoon, with people all living and working locally. And look how happy everyone is there!
While it is always sad to see people lose their jobs, I think it's wrong to think that local government should be some kind of protected species where employees have the kind of job security for ever that the rest of us, who pay their wages, could only dream of. Especially if the services rendered are not very good, as commented by Clivicus. It is the council's responsibility to provide services, not employ all the residents. It is only in Eastenders that Albert Square is able to exist in its own little economic cocoon, with people all living and working locally. And look how happy everyone is there! Not that Dave, another one.

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree